Office of the Chancellor

CACS Question - July 2014

Section 1

Responses to CACS Question - July 2014

What does civility look like (give an example), and what are some ways in which we can recognize those individuals who display excellence in civility?


Civility is shown in a medical workplace by someone who does not say “it’s not my job.” They treat their co-workers, employees, other employees, patients and patient’s family with respect and humility. They have innate kindness and the desire to to the right thing simply because it is the right thing – not for a reward. Civil people are best recognized through encouragement.

Treating all that you come in contact with respect and dignity is the best way to identify folks that display excellence in civility.

Civility looks like genuine, good-hearted, selfless interactions among those persons impacting each others lives through complementing or opposing actions for the benefit of the greater good. Important to note is that interacting parties can impact the greater good from multiple viewpoints that may or may not be agreed upon.

A civil person is approachable, open and respectful. S/he is a good listener and responds in a thoughtful and considerate manner. S/he remains calm even when disagreement occurs.

(As the perfect ideal to strive toward …) An individual who is civil:

  1. Always treats colleagues graciously and respectfully, even if the other individual does not.
  2. Is never sarcastic toward colleagues (superiors, peers, subordinates).
  3. Is always receptive to a colleague’s attempts to contribute ideas/actions, toward the resolution/solution of an issue or problem.
  4. Is humble, and is not afraid to accept/implement someone else’s ideas if those ideas are better than their own.
  5. Acknowledges and gives proper credit to the person or persons who actually provided a solution, as opposed to taking full credit for the actions of others.

FYI – I am grateful, that all of the above values are practiced daily by the colleagues I work with. :)

They listen. They value input even when they don't agree with it or it is opposite what they themselves think or believe. They do not rush to judge or label people but instead seek to understand another person’s perspective. They understand that everyone, including themselves, can learn from others/have room to grow and they seek out opportunities to do this for themselves.

An individual exhibiting “excellence in civility” is recognizable by their ability to effectively work with diverse staff or students, generating an environment where individuals don’t feel the need to hide their differences, but where differences are also not allowed to endanger the university’s mission and consume the group at the forefront.

Civility is treating your fellow employees always in a kind and fair manner.

Civility allows for the discussion of ideas and alternatives that may not be viewed as politically correct, without rushing to judgment or negative labelling.

Civility in and of itself is easy to define – the considerate treatment of others.

I think civility is politeness, tolerance and a recognition of differences among people we come into contact with, whether we are working in an office, walking through campus, answering the telephone or driving through campus. It's an interaction that is helpful and maybe even celebratory.

Civility in the workplace is when individuals take responsibility of their important role in the organization. Civility also includes respecting others, investing in the organization’s success, having follow through and not passing the buck, and offering solutions to opportunities to enhance the organization’s performance.

Civility is always being conscientious and respectful of others and the situations they are facing. Truly being interested in others’ welfare as much as your own and treating others like you want to be treated are examples of civility to me.

I think civility stems from consideration. I think if someone truly listens and is considerate of others, it makes a big impact on the work environment.

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